Corona update: As from May 8th 2021 city walks in the open air can take place again. A group visit/tour in a city museum is possible as of 1 June 2021. This date is tentative and subject to the corona measures that are in force at that time. In case you have any questions, please complete our contact form.

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Cancellation

How can I cancel my booking? How much notice must I give to cancel a guided walk? What is the cancellation policy?

Payment

What payment methods are available at Experience Antwerp? How do I get a copy of my invoice? Can I request an invoice for a tour in an Antwerp museum or a guided walk by the Antwerp City Guides? Can I buy a ticket as a minor?

Covid-19

Temporary conditions in place due to the coronavirus

Your account

How can I create an account? How can I change my information? How can I change the email address registered to my account? How can I change my password? How do I add an activity/tour to my wish list? What should I do if I have problems logging in? How do I recover a forgotten password? Why am I not receiving emails from Experience Antwerp? How can I sign up for the newsletter? How do I unsubscribe from the newsletter?

About Experience Antwerp

What is Experience Antwerp? How does Experience Antwerp operate? Is Experience Antwerp an official point of sales?

Book a tour / activity

How do I find an activity tailored to my wishes? How do I book a tour? How much does a tour cost? When should I book a tour? In which languages are guided walks available? Where can I find my ticket(s)? Do I have to print out my ticket(s)? I haven’t received a confirmation email. Why is that? Can I change my reservation? Can I join a group walk as an individual?

Mobility

How do I travel to and around Antwerp? Where in Antwerp can I park my car?

Cancellation

How can I cancel my booking?

Purchased tickets will not be refunded once the ordering process has been completed and the tickets have been sent.

Cancelling a reservation for a guided walk or a tour is subject to a number of conditions and/or costs. We would like to refer you to Article 5 of the General Terms and Conditions. Would you like to cancel your booking? Please contact us via the contact form.

How much notice must I give to cancel a guided walk?

Cancellations for guided walks are possible up to 7 calendar days before the date on which the activity takes place. This is subject to a number of conditions and/or costs. We would like to refer you to Article 5 of the General Terms and Conditions. Would you like to cancel your booking? Please contact us via the contact form.

What is the cancellation policy?

Cancellations for guided walks are possible up to 7 calendar days before the date on which the activity takes place. This is subject to a number of conditions and/or costs. We would like to refer you to Article 5 of the General Terms and Conditions. Would you like to cancel your booking? Please contact us via the contact form.

Payment

What payment methods are available at Experience Antwerp?

You can only pay electronically. We offer the most common payment methods: Bancontact/Maestro, Visa, Mastercard, …

How do I get a copy of my invoice?

Requesting an invoice is subject to a number of conditions. You can read all about this in Article 4 of the General Terms and Conditions.

Invoices are only drawn up for companies (subject to VAT) and schools. We can issue an invoice after the activity has taken place. Would you like a copy? Please contact us via the contact form.

If Experience Antwerp has merely acted as an intermediary on behalf of the provider, Experience Antwerp can only provide proof of payment (no VAT invoice).

Can I request an invoice for a tour in an Antwerp museum or a guided walk by the Antwerp City Guides?

Requesting an invoice is subject to a number of conditions. You can read all about this in Article 4 of the General Terms and Conditions.

Can I buy a ticket as a minor?

Yes, provided that you are at least 16 years old on the date of purchase. When purchasing a product or service, you are aware of the fact that you must make a payment in exchange for the product or service. The purchase of the product or service is therefore legally valid and we reserve the right to refuse a refund. If you are not at least 16 years of age on the date of purchase, your parents or a person who is at least 16 years of age must make the purchase.

Covid-19

Temporary conditions in place due to the coronavirus

These unusual times also require clear agreements to guarantee the safety of yourself and others at all times. If you are a group leader, you must inform your members of these conditions before participating in a guided visit.

  • As from 26 April 2021 city walks in the open air can take place again with a maximum of 10 people per group (guide included). A group visit/tour in a city museum is possible as of 1 June 2021. This date is tentative and subject to the corona measures that are in force at that time.
    Please note: due to the corona measures, the maximum number of participants per group is limited. Please consult the information for each activity on our website.
  • If you or a person in your bubble shows symptoms that could indicate corona contamination*, you must not compromise the safety of others and therefore, you must stay at home. (* loss of smell or taste, common cold, runny nose, sneezing, sore throat, mild cough, shortness of breath, temperature greater than 38 °C)
  • During the tour, it is important to follow social distancing rules.At all times, we expect you to remain at least 1.5 m away from people who do not belong in your ‘bubble’.
  • It is highly recommended that everyone in the group bring and wear their own face mask.
  • Bring your own hand gel or disinfectant.  
  • Follow the guide’s instructions.

If you respect these simple rules, you are able to go out without any problems, and we will be able to provide you with a fascinating walk.

Your account

How can I create an account?

Creating an account on Experience Antwerp is very easy. Click on ‘Signup’ at the top. Choose an email address and password and then click on ‘Register’. You will receive a confirmation email.

How can I change my information?

Click on ‘My account‘ at the top to go to your account and change your details. Select ‘Billing details’ to manage your shipping and billing addresses or ‘Account details’ to edit your password and account details. Don’t forget to save the changes.

How can I change the email address registered to my account?

Click on ‘My account‘ at the top and then on ‘Account details’. Under ‘Email address’ enter the email address you wish to use and save the change.

How can I change my password?

Click on ‘My account‘ at the top to go to your account and then on ‘Account details’ to change your password. Don’t forget to save the changes.

How do I add an activity/tour to my wish list?

Our offerings are just as vibrant as the city itself. You can save your favorite activities to your wish list. Discover all the guided walks here, then click on the guided walk that you would like to save and add it to your wish list by clicking on the heart. You can consult your wish list at the top under ‘Favorites‘.

What should I do if I have problems logging in?

Check your user name and password. If you make a typo in your user name or password, you will get the error message ‘Email address or password is invalid’. You can always request a new password by clicking on ‘Password forgotten’. You will receive an email with a link to set a new password. Need help? Our helpdesk is available 24/7.

How do I recover a forgotten password?

Have you forgotten your password? It happens to the best of us. Luckily, you can easily recover your password. Click on ‘Login‘ at the top and then on ‘Password forgotten‘. Then enter the user name or email address that you have registered with. You will receive an email with a link to set a new password. 

Why am I not receiving emails from Experience Antwerp?

You may have entered an incorrect or old email address during the ordering process. Be sure to check your spam folder. If you still can’t find any emails from Experience Antwerp, please contact the helpdesk.

How can I sign up for the newsletter?

You can sign up for the newsletter here.

How do I unsubscribe from the newsletter?

You can unsubscribe from the newsletter here.

About Experience Antwerp

What is Experience Antwerp?

Experience Antwerp is a reliable and intuitive one-stop-shop with a wide range of tourist activities. In close cooperation with the city of Antwerp and the local providers, we guide tourists around all of the beauty that Antwerp has to offer.

At the same time, Experience Antwerp extends a hand to the Antwerp tourism sector to put the city of the Scheldt even more on the map as a unique tourist attraction, and we create space to give new initiatives a boost.

How does Experience Antwerp operate?

Discover the most complete range of offerings, tailor your visit to suit the time of year, your wishes and your expectations, book your tickets and experience the city up close! And all this on one platform.

Is Experience Antwerp an official point of sales?

Experience Antwerp is the official partner of the city of Antwerp and we are also partnered with a range of providers from the Antwerp leisure market. In association with our partners we provide tickets and offer tips to help you make the most of what Antwerp has to offer. We unite the most diverse experiences in one place, so that you can experience our city to the fullest. Our offer is tested and approved by real Antwerp locals. We give you a taste of the local heartbeat of our city and make your visit to Antwerp truly worthwhile.

Book a tour / activity

How do I find an activity tailored to my wishes?

Discover the entire range of offerings here, select the date on which you want to book an activity and use the filters to refine your search if necessary. Select the tour/walk you prefer and tailor your visit to suit your wishes. Add the activity/activities to your shopping cart, book your tickets and experience the city up close!

How do I book a tour?

Experience Antwerp is a reliable and intuitive one-stop-shop with a wide range of tourist activities. Discover the entire range of offerings here, select the tour/walk you prefer and tailor your visit to suit your wishes. Add the activity/activities to your shopping cart, book your tickets and experience the city up close.

How much does a tour cost?

The total price depends on the chosen product. Please note that admission tickets for museums and churches are not included in the rate.

When should I book a tour?

Experience Antwerp offers a large number of guided tours – discover the full range of offerings here. You can book a guided tour at any time. If you are visiting a museum, or any other location for which you need an entrance ticket, during your guided tour, don’t forget to reserve your tickets before your visit. Booking is possible online via Experience Antwerp, on the location’s website or at the location on the day of the visit. If you wish to purchase tickets using a discount rate, these are only available via the location (website or ticket office).

In which languages are guided walks available?

You can find the available languages for each guided walk/tour on the product pages. These consist of: Dutch, French, English, German, Spanish, Italian, Russian and sometimes Lingala. Would you like to request another language? Contact us via the contact form and we will check what is possible.

Where can I find my ticket(s)?

You will receive your ticket(s) by email after making your purchase. Have you not received your ticket(s) or did you lose them? Please contact the helpdesk.

Do I have to print out my ticket(s)?

No, you do not have to print out your ticket(s). You can download your ticket(s) on to your smartphone, so you always have them close at hand.

I haven’t received a confirmation email. Why is that?

You may have entered an incorrect or old email address during the ordering process. Be sure to check your spam folder. Can’t find the confirmation email? Please contact the helpdesk.

Can I change my reservation?

Changing a booked reservation is not possible. We would like to refer you to the General Terms and Conditions. If you have a question, please contact us via the contact form.

Can I join a group walk as an individual?

Currently it is not possible to join a group walk as an individual, with the exception of the Historic walk for individuals.

Mobility

How do I travel to and around Antwerp?

Would you like tips for travelling to Antwerp and getting around in the city? There are numerous possibilities, such as by bicycle or public transport, or even by boat. Plan your route via www.slimnaarantwerpen.be and avoid traffic trouble.

Please note: it is compulsory to wear a face mask on public transport under the Belgian Government’s COVID measures.

Where in Antwerp can I park my car?

Antwerp is a bustling city with many residents and visitors. And all these residents and visitors also require a lot of parking spaces for cars. Paid parking applies in Antwerp. If you plan to spend a few hours in the city, it is more interesting to park at a free P+R on the outskirts of the city, or in one of the public paying car parks. 

There are currently 9 P+Rs in and around Antwerp where you can park your car for free and take a quick connection to the city centre by tram, bus or bicycle. You can find an overview of P&Rs and connections to the city centre here.

If you would like to take a day trip by car to the Antwerp city centre, we recommend that you park your car in one of the many public car parks. A public car park is usually less expensive than parking on the street. You can find an overview of paying car parks in each district here.

Antwerp city centre and part of the Linkeroever enforce a low emission zone.  If you are planning to visit Antwerp by car, check here whether you can enter the low emission zone. Use the route planner to prepare your visit to Antwerp.  You get a clear overview of the different routes, combinations of transport modes, and time indications to reach your destination smoothly.