Purchased entrance tickets for a museum or tickets for an activity will not be refunded once the ordering process has been completed and the tickets have been sent.

Cancelling a reservation for a guided walk in the city executed by ‘Antwerpse Stadsgidsen’ or a guided tour in a museum is subject to a number of conditions and/or costs. We would like to refer you to Article 5 of the General Terms and Conditions. Would you like to cancel your booking? Please contact us via the contact form.

A cancellation of a guided walk in the city executed by ‘Antwerpse Stadsgidsen’ or a guided tour in a museum is possible up to 7 calendar days before the date on which the activity takes place. This is subject to a number of conditions and/or costs. We would like to refer you to Article 5 of the General Terms and Conditions. Would you like to cancel your booking? Please contact us via the contact form.

A cancellation of a guided walk in the city executed by ‘Antwerpse Stadsgidsen’ or a guided tour in a museum is possible up to 7 calendar days before the date on which the activity takes place. This is subject to a number of conditions and/or costs. We would like to refer you to Article 5 of the General Terms and Conditions. Would you like to cancel your booking? Please contact us via the contact form.

You can only pay electronically. We offer the most common payment methods: Bancontact/Maestro, Visa, Mastercard, …

Requesting an invoice can only during the booking process and is subject to a number of conditions. You can read all about this in Article 4 of the General Terms and Conditions. After the confirmation of the booking, it’s no longer possible to request an invoice.

Invoices are only drawn up for companies (subject to VAT) and schools. We can issue an invoice after the activity has taken place. Would you like a copy? Please contact us via the contact form.

If Experience Antwerp has merely acted as an intermediary on behalf of the provider, Experience Antwerp can only provide proof of payment (no VAT invoice).

Requesting an invoice can only during the booking process and is subject to a number of conditions. You can read all about this in Article 4 of the General Terms and Conditions. After the confirmation of the booking, it’s no longer possible to request an invoice.

Invoices are only drawn up for companies (subject to VAT) and schools. We issue invoices after the activity has taken place and if the VAT-number has been completed during the booking process flow.

If Experience Antwerp has merely acted as an intermediary on behalf of the provider, Experience Antwerp can only provide proof of payment (no VAT invoice).

Yes, provided that you are at least 16 years old on the date of purchase. When purchasing a product or service, you are aware of the fact that you must make a payment in exchange for the product or service. The purchase of the product or service is therefore legally valid and we reserve the right to refuse a refund. If you are not at least 16 years of age on the date of purchase, your parents or a person who is at least 16 years of age must make the purchase.

Creating an account on Experience Antwerp is very easy. Click on ‘Signup’ at the top. Choose an email address and password and then click on ‘Register’. You will receive a confirmation email.

To do this, you need to be logged in.
Click on ‘My account‘ at the top to go to your account and change your details. Select ‘Billing details’ to manage your shipping and billing address or ‘Account details’ to edit your password and account details. Don’t forget to save the changes.

Click on ‘My account‘ at the top and then on ‘Account details’. Under ‘Email address’ enter the email address you wish to use and save the change.

Click on ‘My account‘ at the top to go to your account and then on ‘Account details’ to change your password. Don’t forget to save the changes.

Our offerings are just as vibrant as the city itself. You can save your favorite activities to your wish list. Discover all the guided walks here, then click on the guided walk that you would like to save and add it to your wish list by clicking on the heart. You can consult your wish list at the top under ‘Favorites‘.

Check your user name and password. If you make a typo in your user name or password, you will get the error message ‘Email address or password is invalid’. You can always request a new password by clicking on ‘Password forgotten’. You will receive an email with a link to set a new password. Need help? Our helpdesk is available 24/7.

Have you forgotten your password? It happens to the best of us. Luckily, you can easily recover your password. Click on ‘Login‘ at the top and then on ‘Password forgotten‘. Then enter the user name or email address that you have registered with. You will receive an email with a link to set a new password. 

You may have entered an incorrect or old email address during the ordering process. Be sure to check your spam folder. If you still can’t find any emails from Experience Antwerp, please contact the helpdesk.

You can sign up for the newsletter here.

You can unsubscribe from the newsletter here.

Experience Antwerp is a reliable and intuitive one-stop-shop with a wide range of tourist activities. In close cooperation with the city of Antwerp and the local providers, we guide tourists around all of the beauty that Antwerp has to offer.

At the same time, Experience Antwerp extends a hand to the Antwerp tourism sector to put the city of the Scheldt even more on the map as a unique tourist attraction, and we create space to give new initiatives a boost.

Discover the most complete range of offerings, tailor your visit to suit the time of year, your wishes and your expectations, book your tickets and experience the city up close! And all this on one platform.

Experience Antwerp is the official partner of the city of Antwerp and we are also partnered with a range of providers from the Antwerp leisure market. In association with our partners we provide tickets and offer tips to help you make the most of what Antwerp has to offer. We unite the most diverse experiences in one place, so that you can experience our city to the fullest. Our offer is tested and approved by real Antwerp locals. We give you a taste of the local heartbeat of our city and make your visit to Antwerp truly worthwhile.

Discover the entire range of offerings here, select the type of activity you want to book and use the other filters to refine your search if necessary. Select the tour/walk you prefer and tailor your visit to suit your wishes. Add the activity/activities to your shopping cart, book your tickets and experience the city up close!

Experience Antwerp is a reliable and intuitive one-stop-shop with a wide range of tourist activities. Discover the entire range of offerings here, select the tour/walk you prefer and tailor your visit to suit your wishes. Add the activity/activities to your shopping cart, book your tickets and experience the city up close.

The total price depends on the chosen product. Please note that admission tickets for museums and churches are not included in the rate.

Experience Antwerp offers a large number of guided tours – discover the full range of offerings here. You can book a guided tour at any time. If you are visiting a museum, or any other location for which you need an entrance ticket, during your guided tour, don’t forget to reserve your tickets before your visit. Booking is possible online via Experience Antwerp, on the location’s website or at the location on the day of the visit. If you wish to purchase tickets using a discount rate, these are only available via the location (website or ticket office).

You can find the available languages for each guided walk/tour on the product pages. These consist of: Dutch, French, English, German, Spanish, Italian, Russian and sometimes Lingala. Would you like to request another language? Contact us via the contact form and we will check what is possible.

You will receive your ticket(s) by email after making your purchase. Have you not received your ticket(s) or did you lose them? Please contact the helpdesk.

No, you do not have to print out your ticket(s). You can download your ticket(s) on to your smartphone, so you always have them close at hand.

You may have entered an incorrect or old email address during the ordering process. Be sure to check your spam folder. Can’t find the confirmation email? Please contact the helpdesk.

Changing a booked reservation is not possible. We would like to refer you to the General Terms and Conditions. If you have a question, please contact us via the contact form.

Currently it is not possible to join a group walk as an individual, with the exception of the Historic walk for individuals.

Would you like tips for travelling to Antwerp and getting around in the city? There are numerous possibilities, such as by bicycle or public transport, or even by boat. Plan your route via www.slimnaarantwerpen.be and avoid traffic trouble.

Please note: it is compulsory to wear a face mask on public transport under the Belgian Government’s COVID measures.

Antwerp is a bustling city with many residents and visitors. And all these residents and visitors also require a lot of parking spaces for cars. Paid parking applies in Antwerp. If you plan to spend a few hours in the city, it is more interesting to park at a free P+R on the outskirts of the city, or in one of the public paying car parks. 

There are currently 9 P+Rs in and around Antwerp where you can park your car for free and take a quick connection to the city centre by tram, bus or bicycle. You can find an overview of P&Rs and connections to the city centre here.

If you would like to take a day trip by car to the Antwerp city centre, we recommend that you park your car in one of the many public car parks. A public car park is usually less expensive than parking on the street. You can find an overview of paying car parks in each district here.

Antwerp city centre and part of the Linkeroever enforce a low emission zone. If you are planning to visit Antwerp by car, check here whether you can enter the low emission zone. Use the route planner to prepare your visit to Antwerp. You get a clear overview of the different routes, combinations of transport modes, and time indications to reach your destination smoothly.